Customer service plays an important part at The Utility Shop. If our clients are unhappy with any part of our service, we look to rectify the problem as quickly and efficiently as possible. Feedback is vital for us to improve the service we offer.
If you have a problem or you are unhappy with the service you have received from us, let us know via phone, email or post.
What happens next?
- Once your complaint has been received to us through your preferred communication method, we will be in touch to acknowledge receipt before 5pm the next working day.
- We will keep you updated every 2 working days on the progress of your complaint.
- We aim to resolve any complaint within 7 working days.
- If your complaint is regarding a supplier, you remain dissatisfied with the resolution that has been initially provided, or the complaint has not been resolved within 8 weeks then you may also contact the Energy Ombudsman. The Energy Ombudsman is impartial and free to use.
How to get in touch with Ombudsman Services
- Post: Energy Ombudsman – PO Box 966, Warrington, WA4 9DF
- Phone: 0330 440 1624 (Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)
- Email: enquiry@energyombudsman.org
- Website: www.energyombudsman.org
We aim to resolve all complaints by coming to a mutual agreement with our clients. Please note that if your complaint is regarding a supplier then it may not be reflective on our customer service but depending on the circumstances, we may be able to raise a complaint on your behalf.
How to get in touch with us
- Phone: 0330 1331890
- Email: hello@theutilityshop.co.uk
- Post: The Utility Shop, 26 Shaftesbury Avenue, Brighouse, HD6 3TW